eBay was able to secure the top spot in Seller’s Choice 2012 rankings according to Power Seller College. Jumping from fourteenth place last year to this year’s top five, eBay proves that all the changes being made in its system are now paying off, says Power Seller College.
The good and the bad
Compared to Amazon, most respondents say that they get more traffic from eBay. However, according to Power Seller College, costumers are still looking for improvements, as shown in a number of consumer complaints. Sellers believe that the fees are too high, says Power Seller College. Sellers also think that most of the eBay policies are not seller-friendly and the feedbacks are mostly one-sided, states Power SellerCollegeTech.
Paypal only and other issues
Aside from charges on shipping and handling, Power Seller College states that sellers are do not like the idea of being forced to accept only Paypal payments. Another issue with eBay is that sellers get negative feedbacks from anonymous sources. According to Power Seller College, eBay should do something to address this issue if they want to encourage more sellers to sell or auction their items on the site.
Power SellerCollegeTech also states that sellers are having problems with non-paying bidders and as well as scammers that flock on the selling site. Some users also believe that eBay is favouring the large-volume sellers, taking for granted small sellers who made eBay what it is today, says Power Seller College.
Why sellers still like eBay
Its shortcomings aside, sellers think that eBay is still a force to be reckoned with in the world of e-commerce. It may have some limitations, but sellers think that it still remains to be the best place where sellers can introduce their products to the public, states Power Seller College. A lot of its users are satisfied with the service and the fact that they can buy and sell conveniently. Also, eBay still remains to be the biggest and most popular selling and auction site today. Its presence cannot be ignored, says Power SellerCollegeTech.
While there may be some issues regarding eBay, they can use sellers’ feedbacks and comments as driving force to improve their services, advises Power Seller College.